Hello,

My laptop is Toshiba satellite L50-C1874 and the wireless card is (dual band wireless-AC 3160),

it was connecting perfectly to Wifi but after the last windows update I had so many difficulties connecting to Wifi and I've to put the laptop very near to the router in order to connect with Wifi and if I go further 5 meters from the router the signal greatly attenuates and the wifi disconnects

Also when I'm 3 meters near the router I find the internet speed too low (varies from 15 to 50 Mb/s)

I've tried many ways to solve but all failed, Please help.

Hi,

I am observing this issue with intel 8265/8260 chipsets (client) running on Win 10 machines.

With CCKM enabled on client side and Cisco controller having setting: CCKM, FT-802.1X and FT enabled. The response is that Wi-Fi interface is switched on/off due this phenomenon.

Logs of not authentication phenomenon are attached. Is this setting due to CCKM capability or some interoperability with Cisco-Intel. If CCKM is disabled it connects. Error displaed in CommView logs is shown below:

I was so prepared. I had uninstalled and erased all traces of that single band RaLink. The downloads were ready to be installed as soon as that card was in installed and PC put back together. But, MSFT Updates were faster than me and those old Drivers and files worked just fine. The only thing I couldn't do was get anything to network. I had time to get one Tablet onto the 5G plan. OMG. 40 down/20 up! I wasn't getting that on a hardwired, single band PC, ever. Just got Fiber to the Node, pair bonded copper to the house. 140 down/20 down up with landline DSL and newer, faster dual band modem. Still had to fix the network. Then PC crashed, BSOD and blamed Windows! I unplugged PC and rebooted and all was fine again except the network card was longer putting out 5G's. Geez. I untethered PC, uninstalled the card, I reset defaults in wireless on the modem, and rebooted. Then only set up the 2.4 GHz. Retetherd the PC, reinstalled the network card and had it install drivers. It installed windows drivers and Intel .sys files. Again, in Device Manager was "working Properly". Brought modem  back up to 5G's, all's good then PC freezes. Logs saw a bug. Rebooted. Modem, PC, and card still OK except no network!

   I went crying to Intel and on their website they employed the Utility Driver and Support Assistant. A quick scan and the card had the wrong drivers. That .sys file was version 16.xx.xx and could use version 18.33.xx. all installed and they (Intel) declared the card was functioning. They were never really there and they were gone. I didn't know what to do. I did check in Device Manager and it wasn't working. In properties "the device cannot start (Code 10). Operation Failed. The Requested operation was unsuccessful." No software. 4 programs in programs and features that can't be used there, only uninstalled. In Control Panel I found Intel Tool for importing profiles. Huh? I couldn't even find my own network. I downloaded and ran the System Support Utility and can attach it here.

       So,that's my story. I thought I had the only un-upgradeable PC. But, 5 years later a half mini express  wireless  network .....      I don't know what happened.  P.S.  I'm Jan

Hi Team,

I am using intel 8265 NGW wifi card in intel leafhill board.

We have enabled the Intel -wifi card in the Leaf_hill platform. After powering on the device, the wifi module is working fine but it doesn’t work when we do the reboot by pressing RESET button.

We have debug the issue and found that  when we do the hard reboot by pressing the RESET key, the wifi module doesn’t detected.

We have given the  lspci command before and after the hard reboot and the module is not listing in the lspci after hard reboot so we are suspecting that wifi module is not in the proper state due to the hard reboot.

Could you please help to know what might be the issue.

Thanks,

Ramesh

こんなメッセージがPCのイベントで頻発しております。

元はCISCOのWLCから確認したエラー(DOT1X-4-MAX_EAPOL_KEY_RETRANS)を確認し該当端末のイベントを確認したところ

以下のInfoですが、同時間に多発しているのを確認したところです。

対応は無線ドライバーのアップデートしかないのでしょうか？

イベント ID:       5060
タスクのカテゴリ:      なし
レベル:           情報
キーワード:         クラシック
ユーザー:          N/A
コンピューター:       hogehoge.lan
説明:
ソース "NETwNs32" からのイベント ID 5060 の説明が見つかりません。このイベントを発生させるコンポーネントがローカル コンピューターにインストールされていないか、インストールが壊れています。ローカル コンピューターにコンポーネントをインストールするか、コンポーネントを修復してください。

イベントが別のコンピューターから発生している場合、イベントと共に表示情報を保存する必要があります。

イベントには次の情報が含まれています:

\Device\NDMP3
Intel(R) Dual Band Wireless-AC 8260

メッセージ リソースは存在しますが、メッセージが文字列テーブル/メッセージ テーブルに見つかりません。

イベント XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="NETwNs32" />
    <EventID Qualifiers="24576">5060</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2018-05-28T14:53:43.282000000Z" />
    <EventRecordID>308401</EventRecordID>
    <Channel>System</Channel>
    <Computer>hogehoge.lan</Computer>
    <Security />
  </System>
  <EventData>
    <Data>\Device\NDMP3</Data>
    <Data>Intel(R) Dual Band Wireless-AC 8260</Data>
    <Binary>000008000200380000000000C4130060000000000000000000000000000000000000000000000000484D41437F100000</Binary>
  </EventData>
</Event>

Hi,

I have dramatic download speed on my wifi but very good upload speed on ASUS laptop UX461UA with Intel Dual Band Wireless AC 8265.

I attached intel report for more information and here is a speed test made online : Flash Speedtest.net by Ookla - My Results

I thought at the beginning that this was a hardware issue but I already change one time the laptop...

Can you help me to solve this download speed issue ?

Thanks

After and Before Upgrading my drivers an Issue persisted that there was a sudden drop in Internet from usual 100Mbps TO mere 100-200 kbps on future investigation, I found out that the driver kept on DIsconnecting PLease Help I need Usual Speed to do me Daily work Please Help !!!! After Upgrading my driver I was surprised by BSOD so I rolled back the update.

hi folks, I was wondering if any gurus in here could shed some light on why I'm only getting a transfer speed of 5mb/sec (approx 45-50Mbps) on the wireless network below comprised of an older (but very fast), rock solid M6700 Dell Workstation and a newer Asus Q324UA laptop using a Linksys EA6350.  Setup below:

1. Dell M6700 Workstation with Windows 7 Pro with Intel Centrino Advanced N 6205 a/b/g/n wireless card , driver Date 6/16/2013, v 15.9.0.5 , provided by Microsoft)

     Looks like Dell has a slightly newer driver, v 15.10.0.10, A06 Release date 10/23/2013 but I'm afraid  of installing this version as I don't believe the wireless on this Dell is the problem, see below, further details; UPDATE:  I just installed this latest driver but the system did no take it, so still back to the older driver).

2.Asus Q325UA (UX370UAR) with Windows 10 Home with Intel Dual Band AC8260 wireless card. (Driver Date 3/19/18, v 20.50.0.4, provided by Microsoft)

3. Between them, I have a Linksys EA6350 router with latest firmware, supporting  both 2.4 and 5ghz.

The 5ghz is set to mixed/auto (802.11n and 802.11ac) and both laptops are connected on this 5ghz protocol.

For testing purposes, the laptops are near the router such that I have max connectivity, 5 bars on the Windows 7 laptop and Link up-speed is 300Mbps but Utilization is only 15% on a transfer, Dell to wireless router to Asus.

On the Asus laptop, the "Connection Type" is 802.11ac, but the transfer is 45Mbps.

If I force the router to only use 802.11ac, then the older Dell Windows 7 cannot connect to it, because it's only supporting the N protocol as the best protocol.  So I'm leaving the router to "mixed mode" for the 5ghz connection.

Per article at

https://www.ghacks.net/2016/08/05/windows-10-limiting-internet-speed/

Setting netsh interface tcp set global autotuning = disabled         and restarting both laptops, I now show on both laptops:  "Receive Window Auto-Tuning Level"  = disabled.

Further, on Windows 7, I can turn off the Advanced "Large Send Offload (IPV4)" -- disabled   under the Windows 7 laptop   but I cannot find this on the Windows 10 Home Edition network advanced properties.

I suspect that since the Asus Windows 10 Home edition connects to 802.11ac but the Dell Workstation connects to 802.11n, there must be something with the router that may slow the connection, even though the router has the latest firmware applied.

So far, I can only get a 5mb/sec transfer between these two laptops (approx 50Mbps) which I feel is suboptimal.

Any thoughts on how I could increase the speed?

Thanks much for any thoughts,

Cos

Hello all,

it seems my laptop with Intel AC-8265 doesn't support MU-MIMO.

I'm using ASUS-RT88U as gateway, and it proves it works with Samsung S7 for MU-MIMO. but when connecting AC-8265 ( install on my DELL laptop) with Intel PROSet/Wireless WiFi Software version = 20.10.2

• Driver version = 19.10.10.2 for Windows 7 for 18265, 8265, 3168, 18260, 8260, 17265 and 3165.

During the capture packets, it shows Sounding and MU request send to AC-8265, but still get SU feedback.

please help to check how to enable the MU-MIMO for AC-8265

Thanks

Hi

My computer consists of the AMD Ryzen 2700X CPU with the Gigabyte X470 Aorus Gaming 5 WiFi motherboard. The motherboard comes with the Intel Wireless AC9260 WiFi chip.

I have problems maintaining a WiFi connection. The longest WiFi connection I maintained was one hour.

When I looked up the Windows Event Viewer, I found that WiFi chip has logged many errors.

The logs share the same message: "Intel(R) Wireless-AC 9260 : Has determined that the network adapter is not functioning properly."

Please advise.

Hi,

I need 2 internals antennas for a Dual Band Wireless-AC 8265.

How can I get theses products ? Which models ?

Thank you.

Fred

Hi guys,

I hope you can help me understand the behavior of the 8265 wireless card.

Recently I was testing my wireless configuration. The previous config was only using 20MHz per AP. I wanted to change the channel width to 40MHz on my 11ac. On my WLC I set my AP to 40MHz. The AP summary seemed to be correct since the APs showed channel bonding. The frequency showed on my Acrylic WiFi Home seemed to be correct too, the AP bonds 2 channels.

I tested the 40MHz channel width with 3 laptops, 1 Thinkpad T480S and 2 Thinkpad T470S. Both T480S and T470S are using Intel 8265, with T470S running on 20.10.0.6 and T480S running on 20.10.2.2. Only 1 T470S is able to 'read' the 40MHz, while the other 2 still 'read' the 20MHz. I know this by speed indicated on WiFi Status. Any idea why? All settings are the same. The only setting I could think of to impact this is Fat Channel Intolerance, which is I already disabled.

Thank you.

Hello we have a strange issue which is reoccuring on all HP elitebooks using 8260 and 8265 networks. All drivers after 19.0.1 will fail getting internet access when connected To windows 2012R2 fully updated NPS using certificate (eap-tls)

When we however install a wifi driver earlier or at the level of 19.0.1 it works flawless. For 8260 we have tried 18.40 and it works great and for 8265 we tried the first driver 19.0.1 and it worked great.

All clients no matter the version will be able to connect and authorize radius, they will all get a valid ip adress and dns servers aswell as default gateway but after that the "new" drivers will stop working. Almost like they are missing a route or something.

The network for the Client will not work although the wifi still reports connected , working. on the newer drivers

The solution with using older drivers has worked on 3 of 3 clients all with similar issues so this IS an issue with the intel driver. Windows 10 version has ranged from the newest to 16xx versions, it doesn´t seem to matter

Anything previously reported? any solution to this issue?

Dear Support Team,

I've just bought a new laptop and my Wireless connection is unstable.  When I use the wireless network more intensive (youtube or download files) I get an error 5007 - TX/CMD timeout (TfdQueue hanged)  and then for 10-15 sec. the connection very unstable.

I installed the latest driver for the wireless card,  Windows 10 up to date and my wireless router working well with lots of other devices including AC.

Could you help me, please?

Intel(R) Dual Band Wireless-AC 8265

Driver: 20.60.0.7

Sehr geehrte Damen und Herren,

ich besitze einen Sony Vaio VGN-FZ38M, der inzwischen 10 Jahre alt ist.

Letztes Jahr habe ich Windows 10 Education darauf installiert und eine SSD eingebaut.

Der Laptop läuft eigentlich ganz gut, nur dass er ab und zu abstürzt wegen fehlenden Treiber des AGN 4965.

Ich wollte diesen jetzt wechseln bzw. erneuern und wollte hier die Community fragen, welchen ich am besten einbaue.

Mit freundlichen Grüßen

Hi,

i've recently bought a pci wifi card based on the intel centrino n6300, labeled as Hommie (i think a chinese brand)

i've put it on my new build but the card is not seeit by the sistem in any way

i've install the newest driver from intel for win 10 64, also i've tried with suggested driver by hommie, wich was a slightly older version.

the pci card is like isn't on the sistem at all. but the green led on it is on.

Any suggestion? Probably a damaged one?

the motherboard is a mortar b350m with an amd ryzen 5 1600

thanx

Hi,

We have multiple Lenovo and Dell Laptops that are running Intel(R) Dual Band Wireless-AC 8260 with Windows 10

Our APs are Cisco Aironet 1602i

I'm running driver version 20.60.0.7 but we have previously been running older drivers.

We have been experiencing issues with the Wifi Dropping for around 5-6 pings, during this period we would be disconnected from any Remote desktop sessions and Citrix windows would crash and Skype for business will disconnect. Cisco have looked at the issue and can see that the machine although is static will roam between 2 APs, the majority of the time you can see that this successfully reassociates. They have confirmed that the machine its deciding when to re-associate. Sometimes the failure can occur and the machine will reconnect to the same controller.

There is an entry in the event logs for:6105 - deauth after EAPOL key exchange sequence

We have had this issue with Windows 8 aswell however, it was was no where near as often as with Windows 10 and was generally accepted. However now it is happening 3-4 times a day per laptop and is becoming a huge issue.

We have setup a old Windows 7 machine laptop which has a completely different WLAN card. We are waiting to see if the issue occurs, I'm confident taht the issue lies with the 8260 cards.

Has anyone else experienced this issue?

-

I've been having this issue for a few days now. I will be browsing the internet, navigating to a new page and my computer will suddenly lose its connection to my WiFi network. My WiFi network has a hidden SSID, and when my computer loses connection to it, it will no longer appear in the list of networks, instead appearing as a "Hidden Network". In order to reconnect to it, I have to reset the network adapter manually. I have tried manually uninstalling the software, drivers, and device itself using device manager, and then rebooting and reinstalling the latest drivers, but that didn't seem to work. I have attached an SSU report and a WLAN report to assist in diagnostics.

Dear Intel,

Your wireless adapters are essentially inescapable and yet, despite rather reasonable hardware, are utterly useless for any application requiring a stable latency. And the worst part is that it's not even a crippling hardware defect, nor is it some impossible to solve issue tied to core functionality. It literally comes from you disabling a previously available feature, and it's driving me nuts. So I'm really just venting. I don't expect anyone to care, nor do I expect anything to change. You have had years to listen to the community and make the simple change. But no. You're Intel, and you're big and mighty, and you just can't be bothered.
What am I talking about? I'm talking about your wireless card's insistence on roaming for a stronger wireless access point, no matter what 'Roaming Aggressiveness' setting you select. Mind you, this completely contradicts your own documentation, which states that it "doesn't roam" except in cases of "significant link quality degradation". (Wi-Fi Roaming Aggressiveness ) Well apparently -32dBm is considered 'significant link quality degradation', because it still bloody roams every 10 minutes on the dot. And god forbid I move into the next room with -40dBm. That's extra significant degradation, so roaming every minute is appropriate. And it's not like it's a minor disruption. It's 2-3 seconds of effectively dropped packets to the router, as the latency spikes from 1ms to 120+.
But you know what the real icing on the cake is for me? YOU TOOK AWAY THE ABILITY TO ACTUALLY TURN IT OFF!!! See, you used to be able to do a regedit and actually disable roaming. See, I've had the unique displeasure of having to deal with your 3160, 7260, 7265, 8260 and now, the 9260. And you have actually made the problem worse. The ScanWhenAssociated setting used to actually exist in the registry. You just went in, set it to 0, and off you went to the races with excellent connection quality. Then with driver updates and some irritated users on your forums, you quietly removed the registry value. Luckily, you could still manually add it. Bam! Like magic, the seemingly worthless dumpster fire of a wireless adapter went from being worse than a USB dongle adapter, to an actually reasonable and usable device. And so it was, all the way up through driver version 17.15.05. Then came driver version 18, and you just had to disable it didn't you? Just couldn't stand your devices actually behaving the way users wanted them to, and the way your documentation claims they do. Nooooo, that's just not the way of important modern companies. You needed to take a perfectly working 7260 and turn it back into a worthless trash heap. Luckily, I had a back-up of the good old driver, and happily restored my card to working condition. But fast-forward a couple of years, the newer generations of cards don't run on the older drivers, and you still haven't re-enabled the ability to turn off the stupid roaming.
And so, here I am, ranting. Why? Because I felt like it, and because I wanted to be sure you knew exactly why I will never recommend your adapters to anyone and strongly advise they go with a solution from Broadcom, D-Link, or even Realtek any time they can.

Have a pleasant whatever-time-of-day-it-is. Call me when you re-enable the ability to turn off roaming.

I have been struggling with the puzzling WIFI download speed for more than 6 months. 

Problems:  WIFI Download speed drop from 120Mbps to 0.3Mbps in 20 minutes after Restart.  It keeps on doing the same thing. I have to restart the PC after about 20 minutes of use, and repeat this often during the day.

I have updated all the Windows 10, 64 bit updates, including all the drivers.  It is now running Windows 10 Build 10.0.17134.   My WIFI is  Cox Business Internet. Surfboard 6183 Cable Modem, Netgear R7000, AC1900 .  I finally gave up on Netgear and bought a new Motorola MR1900.  The download speed was 120 Mbps and remained stable after 24 hours, and 3 days.  Then I followed HP alert and ran Intel Platform ME Firmware Update: sp87520.exe 11.8.50.3470, Softpaq Number SP87520, 4/24/2018.

After I ran the Intel Platform FIrmware Update, my WIFI speed dropped from 120 Mbps down to 3 Mbps after 20 minutes.  And it did go down to 0.5 Mbps once.  I have to restart my PC often, in order to regain the 120 Mbps.  It feels like someone is hi-jacking my PC in the background, causing the WIFI to slow down to a crawl.  So Can the Intel Firmware Update be the cause for all these slow WIFI problem?  Replacing Netgear with Motorlora works only for a few days. All the good gains were destroyed by the Intel Firmware Update?  Is the security update of Intel Firmware cause the melt-down in WIFI download speed?

Or is this from something else?  Please help!!