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Wifi Band Switching Constantly

November 26, 2017, 7:22 am
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Greetings,

I have an HP Spectre x360 15t with Intel Dual Band Wireless-AC 8265 and I seem to have trouble maintaining a stable wireless connection when I move further away from the wifi router. I use a tri-band Linksys router supporting 2.4 and 5 Ghz bands. The problem occurs when I move from the living room, which is close to the router and gets a strong 5Ghz signal, to my office which is further away from the router. My house is no very large but I'd guess it's about 50 feet from the office to the router. In the office, the laptop will start using a 2.4Ghz band and have a good signal. No problem. Then, for reasons I haven't determined, will switch to the 5Ghz band and the signal quality drops dramatically. After some time, it might decide to switch back again. This is causing drops, slowness, etc. and is quite frustrating. I am using the same SSID on each band and I understand the device will try to use the best connection, but it should always be using the 2.4Ghz band in my opinion and never get confused. Is there a way to ensure its using the right band without having different SSIDs?

 

Thank you,

Doug

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Asus Laptop :: Intel wireless ac 7260 adapter keeps crashing/losing connection

April 23, 2017, 12:35 am
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Hello,

 

So I have an ASUS ROG G751JY-DB72 laptop with a Intel Dual Band Wireless-AC 7260 and for the last few weeks it has been randomly dropping connection and what appears to be suffering from critical errors. For me to get internet back I have to disable to wireless adapter from the control menu and re-enable it. This fixes the issue but this disconnect happens every 30 min to couple hours (especially when  I Download) It is getting to the point where using my computer for internet is beyond impossible.

 

Not sure if there is a fix for this but I am beyond annoyed at this and could really use some help.

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Intel Dual Band Wireless-AC 8265 upload issue

November 26, 2017, 12:16 pm
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Hello

Every time I try to upload anything anywhere using my wireless connection it fails to upload and my internet connection goes down. I tried to troubleshoot it using windows 10 but it says the connection is good. I cannot even connect to any website using chrome or IE after I try to upload anything. I remove the driver and followed the instruction in Clean Installation of Wireless Drivers and i still have issues. I think the issue is the ZeroConfigService.exe but reinstalling the driver and the software should resolve this problem but that's not the case for me. Even when I try to speed test my connection using Speedtest.net by Ookla - The Global Broadband Speed Test , when it gets to upload section it stays at 0 and my connection goes down and windows 10 cannot find any issues. I tried to use windows 10 driver for the wireless card instead of the intel one and still no luck. If I don't upload anything it works fine. Sometimes when I use the speedtest.net the upload works the first time but if I test it again, straight away, as soon as it gets to upload it stops working. I don't have any issues when I connect my laptop using the wired connection and I don't have any issues with any other device.I had Malwarebytes installed and I thought that was the issue so I removed it but it didn't fix the problem.

 

I would appreciate any suggestion to solve this annoying issue.

 

Thank you

 

 

Laptop: Dell Inspiron 15 7577

Windows 10 pro

Installed driver using: WiFi_20.10.2_PROSet64_Win10 and Intel-8265-WIFI-Driver_4C2PC_WIN_19.70.1.1_A08

 

ZeroConfigService.exe Stops working

Description

Faulting application name: ZeroConfigService.exe, version: 19.70.1.0, time stamp: 0x593e5078

Faulting module name: ZeroConfigService.exe, version: 19.70.1.0, time stamp: 0x593e5078

Exception code: 0xc0000409

Fault offset: 0x000000000022b020

Faulting process id: 0xfac

Faulting application start time: 0x01d365824fe8dd02

Faulting application path: C:\Program Files\Intel\WiFi\bin\ZeroConfigService.exe

Faulting module path: C:\Program Files\Intel\WiFi\bin\ZeroConfigService.exe

Report Id: c802c1a1-aa08-4637-808e-9775e81c2149

Faulting package full name:

Faulting package-relative application ID:

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Laptop not showing other available networks after 1.5 minutes.

September 14, 2017, 7:10 pm
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I got a very annoying problem, first here's my laptop Info (see attachments for more details):

 

Product number  :     W2M88UA
Product name      :     HP Notebook - 15-ba079dx (Touch) (ENERGY STAR)
Microprocessor    :     AMD Quad-Core A10-9600P (2.4 GHz, up to 3.3 GHz, 2 MB cache)

Operating System:     Windows Pro x64 Edition (10.0.15063)

Wi-Fi                    :     Intel(R) Dual Band Wireless-AC 8260   Driver Ver: 19.71.0.4

 

When I first Start or Restart (Windows 10) my laptop I can see a lot of available networks when I click on the Wi-Fi Icon.  But after a minute to 1.5 minutes, when I click on the Wi-Fi icon I can only see my own networks (see below).  This issue started after June's Windows Update.  Tried re-installing driver and even went back 4 versions back.

I hope somebody can help me. Thanks in advance.

ShowAvailNetwork.jpg

SysInfo1.jpgSysInfo2.jpg

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Problems with AC 8265 adapter

November 26, 2017, 8:32 pm
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Hello guys!

 

I have problems with my Intel wireless adapter AC 8265 installed on my Asus X510UQ laptop with Windows 10 Pro.
It starts working and works for some time but then drops the Internet connection while still being connected to our 2.4 GHz network. I noticed that it would still exchange data with our wifi but that data is around a couple of kilobytes.
The other laptops my neighbors have work absolutely fine (even with lower signal adapters). I have tried deleting the drivers and reinstalling them numerous times ( at some point I reinstalled the whole system) - nothing changed. I tried using the version that came with the installation disc (19.40) but it was overwritten by Windows inbox driver ver. 19.50. I used the latest driver - 20.10 - and it didn't fix that, even though the speed were higher when it actually managed to work.

 

I wonder if my new laptop needs to be replaced because of a faulty adapter. I would also appreciate if there's a fix for that or any diagnostics I can try.

 

Thank you.

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KRACK - WPA2 vulnerability - Panasonic FZG1

November 27, 2017, 12:04 am
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Hello,

 

We would like to know if Panasonic FZG1 is affected by the WPA2 vulnerability.

Latest driver available from Panasonic is 17.1.0.19 (Wireless adapter AC-7265).

There is no information about version 17.1.x.x on the following page : https://security-center.intel.com/advisory.aspx?intelid=INTEL-SA-00101&languageid=en-fr

Does that means that version 17.1.0.19 is not impacted or does that means that this version is out of support and may be impacted (Intel is at version 19.10.x.x and 19.51.x.x) ?

 

Kind regards,

 

Michel

 

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Slow download speed on AC 8265

September 21, 2017, 1:20 pm
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Hello,

 

I've bought a new laptop (with Intel Wireless AC 8265) since last week and I experienced some issue on the internet connection of the laptop. Sometimes when the laptop connected to the internet, the entire network became suddenly slow for a period of time. And when I opened some programs, especially games (Overwatch, GTA V (online)), the entire network is significantly slow and with increasing ping and finally disconnected from the game server. But immediately when I closed the game, everything seems fine again. Moreover, the download speed of the laptop is considerably slower than my phone (also with 802.11ac dual band), but the upload speed are the same or even faster on my laptop. But watching even 4K video on Youtube didn't affect like those aforementioned games, even if it should affect more.

 

I followed a lot of threads in Intel community and also other communities (e.g. Microsoft) and saw a lot of workarounds but none of them worked for my case. The following are my attempts on this,

- Disabled RSC on the adapter (already undone because I believe that Windows released the patch for that and my laptop is already updated)

- Changed MTU from 1500 to 1400

- Changed in the advanced setting of network

    -- Switch between VHT and HT mode but no difference

    -- Lower roaming aggressiveness

    -- Enabled/Disabled U-APSD support

    -- Uninstalled Intel PROSet driver and installed from Lenovo website (my laptop is Lenovo E470)

 

I also attached the log from Intel SSU.

 

Note: my previous 4-year-old laptop was able to run those games very well without internet problem

 

Best regards

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slow wifi 2,4 ghz with ac 8265 @ yoga 720 13IKB

July 4, 2017, 7:33 am
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Hello,

 

I have recently purchased a Yoga 720 13LKB with Intel AC 8265, Win 10 64 bit as OS. Now the issues I'm experiencing are twofold and the following:

 

1. Slow Wifi connection if a 2,4 GhZ frequency is chosen, whereas it is fast as it should be if I choose the 5 GhZ frequency. On the 5 ghz frequency, I get 30 Mbp/s, whereas on the 2,4 ghz frequency at most 10 Mb/s.

At the same time, my mobile phone and a very old notebook with a generally very bad Broadcom chip deliver on both connections the speed they should, on these devices, regardless of the frequency I always get 30 Mbp/.s

 

I had a look in the energy settings of Windows as well as into the advanced settings of my network card and tried various settings (I also read intensely on this board and tried many of the recommendations I found), none of which improved the speed on the 2,4 ghz frequency

 

2. On both the 5 ghz frequency and 2,4 ghz frequency, the range is much more limited on my Yoga than it is on my mobile phone and my old computer. I understand this in the case of the 5 ghz frequency, but there seems to be a serious issue with the 2,4 ghz frequency

 

I should stress the fact that these issues occur with different routers, the one I'm actually using is a FritzBox 7490 but the same issues held for some Netgear Router (the model of which I don't remember). Right now, I'm running the Intel® PROSet/Wireless Software and Drivers version 19.60.0, but I also tried different (older) drivers, none of which improved the speed on the 2,4 ghz frequency.

 

Thanks in advance for your help!

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Low download speeds w/ Intel Dual Band Wireless-AC 8265

November 17, 2017, 12:00 pm
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Hi:

 

I am having issues with the WiFi performance on a Lenovo X1 (5th Gen).  For a while it has shown bad download speeds.  I am basically comparing it to an HP EliteBook 8440p with the same software (Windows 10), obviously connected to the same network, on Chrome, and via Speedtest.net.  The EliteBook 8440p (6-8 year old computer) blows the new X1 out of the water.  It has double the throughput in download and upload speeds.  The performance is 20 mbps upload and download for X1 vs. 45 mbps for EliteBook.

 

I was thinking there might be some background process taking up some network capability, but there is none.  And, it would have to be a HUGE network consumption to account for such a difference.  I tried updating the WiFi driver and that seemed to help a little (up to 30 mbps at times), but still lacking.

 

When using the same network but on a 5 GHz channel, speeds are normal (same to HP laptop).  Also, when the laptop is very close to the router (Apple Extreme), speeds are as expected (equal to HP Laptop).

 

Any suggestion is very much appreciated.

 

Thanks,

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Dual Band Wireless-AC 3165 difficulties connecting

October 30, 2017, 11:55 am
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I have Intel(R) Dual Band Wireless-AC 3165. Windows 10 pro. I've tried every solution so far; resetting, updating, downgrading driver, delete, changing parameters etc. but nothing helps. The thing is when my HP notebook wakes after sleep it takes time to find my wireless network. It takes everything from 10 seconds to a couple of minutes and sometimes not at all. Or it finds it but stays in connection mode. The problem comes and goes and has been a problem for the last 6-8 months. I can reset the network and I got no problem for 2-10 days and then it starts over again with not connecting with no reason so far I can see. I get the warning: 6105 - deauth after EAPOL key exchange sequence.

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Intel Wireless-AC 8265 Desktop Kit for Laptops

November 27, 2017, 2:57 pm
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Hello,

 

Can anyone confirm that the Intel Dual Band AC 8265 M.2 2230 Desktop Kit (Product Brief: Intel® Dual Band Wireless-AC 8265 Desktop Kit) is essentially the same card as the laptop version? I basically want to know if I can purchase the desktop kit and just use the AC 8265 network card for replacing the AC 3165 card in my Dell laptop.

 

Thanks!

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Problems with AC 8265 adapter

November 26, 2017, 8:32 pm
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Hello guys!

 

I have problems with my Intel wireless adapter AC 8265 installed on my Asus X510UQ laptop with Windows 10 Pro.
It starts working and works for some time but then drops the Internet connection while still being connected to our 2.4 GHz network. I noticed that it would still exchange data with our wifi but that data is around a couple of kilobytes.
The other laptops my neighbors have work absolutely fine (even with lower signal adapters). I have tried deleting the drivers and reinstalling them numerous times ( at some point I reinstalled the whole system) - nothing changed. I tried using the version that came with the installation disc (19.40) but it was overwritten by Windows inbox driver ver. 19.50. I used the latest driver - 20.10 - and it didn't fix that, even though the speed were higher when it actually managed to work.

 

I wonder if my new laptop needs to be replaced because of a faulty adapter. I would also appreciate if there's a fix for that or any diagnostics I can try.

 

Thank you.

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Wifi starts fast and then drops

November 20, 2017, 11:31 am
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I have an MSI 17 in laptop that has worked fine until this week. All of a sudden my internet has dropped to become ridiculously slow. I know the internet connectivity is not my laptop as I have several other laptops on the network as well as phones, game consoles, etc, and they all work fine. I have an Intel Dual Band Wifi chip which I've tried updating the driver for and completely uninstalling and reinstalling. I've tried getting rid of my wifi profiles. I've resetting WinSock and different network services. Nothing seems to work whatsoever. Here are screen shots of the device dropping in speed:

 

error.png

error2.png

My other computer (which is less powerful mind you) gets consistently under 20ms when pinging google.

 

Any help would be appreciated. This is my primary pc . I just felt like I've tried everything at this point.

The specific chip is the Intel Dial Band Wireless AC3165

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where can i download DRTU for intel wifi AC 8265&9260&3168?

November 27, 2017, 5:20 pm
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where can i download DRTU for intel wifi AC 8265&9260&3168?@

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KRACK - WPA2 vulnerability - Panasonic FZG1

November 27, 2017, 12:04 am
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Hello,

 

We would like to know if Panasonic FZG1 is affected by the WPA2 vulnerability.

Latest driver available from Panasonic is 17.1.0.19 (Wireless adapter AC-7265).

There is no information about version 17.1.x.x on the following page : https://security-center.intel.com/advisory.aspx?intelid=INTEL-SA-00101&languageid=en-fr

Does that means that version 17.1.0.19 is not impacted or does that means that this version is out of support and may be impacted (Intel is at version 19.10.x.x and 19.51.x.x) ?

 

Kind regards,

 

Michel

 

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How to read 'Noise level' and 'Signal strenght' of my wireless link from an external application ?

November 28, 2017, 12:22 am
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I need to monitor the 'Noise level' and the 'Signal strenght' of my wireless link on a AC 8260 card from an external application developed on LabVIEW (Windows 7 and 10). This informations areb displayed by the Intel PROSet/Wireless Wifi software.

Is there a specific library i could use (PanApi.dll for example) and if yes where can i find the descritpion of the functions interfaces ?

Or is there a way to access to a Intel private MIB with SNMP protocol ?

Thanks

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AC8260 can not connect to wifi network - urgent, please help

November 28, 2017, 12:28 am
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Hi I have a DELL Precision 5520 laptop running windows 10 enterprise version. I recently get a new ATT NVG599 modem, I can not connect to the home wifi network. It sees the wifi network but just wont connect. I tried several ways and even asked ATT to send me another dual band DSL router. Please help, I am a tech guy and I tried following:

 

- reboot router/laptop

- change wifi to open network

- change adapter parameters

- scan for updated driver

- talk to ATT support

 

I know router is ok because I have other laptops and iphone connect to this wifi without any problem, and this laptop worked with previous DSL modem (2wire single band) with out problem, though at lower speed.

 

Is it possible the adapter driver need some change or parameter tuning?

 

Appreciate any help.

 

Dave

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AC-3165 Low Throughput

November 28, 2017, 5:53 am
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I've been struggling with the throughput of the wireless adapter in my laptop. On the best of days it can only average about 35-45/mb even when sitting next to the wireless router. All the drivers and bios has been updated with the latest revisions. Router is set for N only currently using 2.4ghz. I've attached the results from the SSU.

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Low download speeds w/ Intel Dual Band Wireless-AC 8265

November 17, 2017, 12:00 pm
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Hi:

 

I am having issues with the WiFi performance on a Lenovo X1 (5th Gen).  For a while it has shown bad download speeds.  I am basically comparing it to an HP EliteBook 8440p with the same software (Windows 10), obviously connected to the same network, on Chrome, and via Speedtest.net.  The EliteBook 8440p (6-8 year old computer) blows the new X1 out of the water.  It has double the throughput in download and upload speeds.  The performance is 20 mbps upload and download for X1 vs. 45 mbps for EliteBook.

 

I was thinking there might be some background process taking up some network capability, but there is none.  And, it would have to be a HUGE network consumption to account for such a difference.  I tried updating the WiFi driver and that seemed to help a little (up to 30 mbps at times), but still lacking.

 

When using the same network but on a 5 GHz channel, speeds are normal (same to HP laptop).  Also, when the laptop is very close to the router (Apple Extreme), speeds are as expected (equal to HP Laptop).

 

Any suggestion is very much appreciated.

 

Thanks,

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Intel® Wireless-AC 9560 Compatibility - Alienware 17R4

November 28, 2017, 8:24 am
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Is Intel® Wireless-AC 9560 compatible with Alienware 17R4? I have seen in other forums which claim 8265 and 8260 to be compatible. But in the product specs page for 9560 and 8265 I see some differences in connector interface. For Intel 9560: Connector interface: CNVio, for Intel 8265: Connector interface: M.2: PCIe, USB, or UART (M.2 1216 only).

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